Refund terms
These terms apply to reporting engagements described on this website: whole-building energy consumption reports, meter walkthroughs, tenant-area allocation notes, and seasonal heating-plant reviews. They do not apply to goods we do not sell, shipping we do not offer, or software-store purchases made on third-party sites such as Veve.
Eligibility
Refunds are available only for fees paid to Packagegridbase under a written quote. Website visits are free and are not refundable because no payment is taken on this site.
Timeframe
Ask for a refund in writing to contact@packagegridbase.digital or by telephone +13154511875 within 14 days of the event that grounds the request (for example, a cancelled visit, or receipt of a report you believe is out of scope).
Full refund
A full refund of a deposit is due if we cancel a booked walkthrough and cannot offer another date within 21 days that your escort can meet. A full refund of fees not yet earned is also due if we have not started document intake or any visit.
Partial refund
If desk transcription of invoices has begun but no visit has occurred, we refund the visit portion of the quote and retain a reasonable amount for hours already spent, stated in writing. If a visit is cut short because roof access is unsafe, we do not charge a second full day for the deferred roof; we quote the remaining visit separately.
Non-refundable items
Time already spent on site with an escort is not refundable, except where we failed to attend without cause. Third-party costs that the quote listed as pass-through (for example, a paid parking ticket required by the site) are not refundable once incurred.
Work already started
Draft tables and incomplete reports remain our working papers until the final PDF is issued. If you cancel after a draft is sent for factual correction, the desk portion of the fee is earned; unused visit days are refunded.
Purchased materials
We do not purchase construction materials for clients. Printed bound copies, if requested after the PDF, are quoted separately; once printed, they are not returnable unless misbound.
Deposits
Deposits reserve a calendar day for a walkthrough. They are credited to the final invoice. They are refundable under the full-refund rules above.
Cancellation and rescheduling
You may reschedule a visit once without charge if you give at least five working days’ notice. Later changes may forfeit the deposit if we cannot fill the day. We will try to offer the next open morning.
No-shows
If no escort is present 30 minutes after the agreed meeting time and we cannot reach the contact number on the quote, the day is treated as delivered for deposit purposes. A new date requires a new deposit.
Refund process and method
Approved refunds are paid by the same method as the original payment within 14 working days of approval. We do not send cash. We do not refund to a third party’s account without written instruction from the payer named on the quote.
Processing time
We acknowledge refund requests within five working days. Approval or a reasoned refusal follows within ten working days after we have the facts (attendance log, quote, and payment record).
Contact for refund requests
contact@packagegridbase.digital · +13154511875 · 100DouglasAve Liverpool NewYork(NY) 13088. Mark written requests “Refund” and include the quote date and property name.
Version date: 15 August 2026.